Politique de remboursement

Refund and Replacement Policy

Every item in our store is printed just for you when you place your order. Because of that, our policy works a little differently than a typical store, and we want to be upfront about how it works.

Damaged, defective, or incorrect items

If your order arrives damaged, misprinted, or different from what you ordered, we will make it right with a free replacement or a full refund. Just email us at thesmalltowngiftcompany@gmail.com within 30 days of delivery and include:

  • Your order number
  • A photo of the item showing the issue
  • A short description of the problem

We respond to every claim, usually within 1 to 2 business days. You do not need to ship the item back to us.

Personalized and custom items

Personalized items (for example, tees printed with a custom name or your own photo) are made to your exact specifications and cannot be restocked or resold. For that reason, we cannot accept returns or offer refunds on personalized items unless the item arrived damaged, misprinted, or with a personalization error on our end.

Please double check spelling, names, and photo selections before checking out. If we printed exactly what was entered at checkout, we are unable to refund the order. If we made the mistake, we will replace it free of charge.

Sizing and buyer's-choice returns

Because each item is made to order, we cannot accept returns or exchanges for wrong sizes, changed minds, or ordering errors on non-defective items. Every product page includes a detailed size chart, and our garments run true to their brand sizing. If you are between sizes, we recommend sizing up for the relaxed, garment-dyed fit our customers love.

Orders lost in transit

If your tracking shows no movement for 10 or more days past the estimated delivery date, contact us and we will send a free replacement or issue a refund.

How refunds are issued

Approved refunds go back to your original payment method within 5 to 10 business days, depending on your bank.

Questions? We are a small family-run shop and we answer our own emails: thesmalltowngiftcompany@gmail.com